Essential Maintenance Work
We're getting a new lift!
We are currently installing the new lift. We expect the install will take around 4-6 weeks to complete.
The stairs and escalators will still be available to use during this time.
Please accept our apologies for any inconvenience caused whilst we undergo this essential lift upgrade.
If you require assistance getting to the 1st floor (Cineworld, Hollywood Bowl, Gravity, Toilets), here’s how you can plan your visit –
• Before Arrival - Contact the Xscape team at least an hour before your arrival for up-to-date information on lifts at 01908 357 025
• After Arrival - Please contact Xscape Team at 01908 357 025. You will be assited to 1st Floor or back to ground floor via lift by our security personnel.
We thank you for understanding. A smooth visitor experience is always our top priority, and we sincerely apologise for the inconvenience caused. Our team is working hard to fix these issues as soon as possible.