We're Getting a New Lift!
Essential Maintenance Work
We're getting a new lift! We are currently installing the new lift. We expect the installation will take around 4-6 weeks to complete. While these works are taking place, visitors who require a lift can request to use our service lift.
If you require assistance getting to the 1st floor (Cineworld, Hollywood Bowl, Gravity, Toilets), here's how you can plan your visit:
- Before Arrival - Contact the Xscape team at least an hour before your arrival for up-to-date information on lifts at 01908 357 025
- After Arrival - Please contact Xscape Team at 01908 357 025. You will be assisted to the 1st Floor or back to the ground floor via lift by our security personnel.
Providing safe access for all of our guests at Xscape is our priority. We’re really sorry for the disruption and inconvenience caused to our guests by the ongoing works to the Xscape customer lift. We thank you for understanding.